Terms & Conditions

 

“Event” means the event which You have bought a Ticket to attend being hosted by The Big Cwtch Limited (“The Big Cwtch”).

“Promoter” or “Us” for The Big Cwtch means The Big Cwtch Limited; in each case including each respective companies’ subsidiaries, holding companies, any subsidiaries of its holding companies and its agents, contractors, sub-contractors, representatives, servants and employees.

“Terms and Conditions” means these terms and conditions.

“Venue” means the site at which the Event takes place, which at the date of these Terms and Conditions is as follows: for The Big Cwtch Limited, within Glanrannell Park House, Crugybar Carmarthenshire and in each case, or such other site, on which the respective Events may take place from time to time.

“Ticket” means any valid ticket or wristband which permits You to attend the respective Event or any valid wristband for which You have exchanged Your valid ticket at the Event.

“You” means you as the holder of the Ticket and “Your” shall be read accordingly.

A. Status of these Terms and Conditions

  1. 1. These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.

2. All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions on Your behalf and on behalf of any person for whom You are purchasing Tickets.

3. These terms and conditions are subject to change from time to time without notice and in our sole discretion. We will notify You of amendments to these terms and conditions by posting them to this website.

B.   Tickets, Times, Refunds and Cancellation

1. Only customers holding a valid Ticket will be admitted to the Event. There are a limited number of Tickets (and different types of Tickets) available for each Event, and therefore purchase of Tickets is strictly subject to availability.

2. You must retain this Ticket on Your person at all times during the Event.

3. Your Ticket may be invalidated if any part of it is removed, altered or defaced.

4. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.

5. Price and availability information is subject to change without notice.

6. Tickets are barcoded and each barcode is unique and only allows one entry to the Event. Each ticket will be coded to ensure the relevant number of permitted entries only.

7. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

8. Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket for commercial gain.

9. Tickets are sold subject to the Promoter’s right to alter or vary the published Event programme which may result in changes to the performance line-up, playing times or any other aspect of the Event. The Promoter reserves all rights in this regard. Any published start and finish times of a performance at the Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time.

10. All advertised times are approximate and subject to change. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue in sufficient time in case the Event or performance starts early or otherwise, and to ensure that You are able to stay until the close of the Event or performance should You wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times.

11. Tickets cannot be exchanged or refunded unless the Event is cancelled, rescheduled or there has been a material change of the Event. A ‘material’ change is a change which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. Changes to performance times, supporting acts and the use of understudies in a theatre performance shall not be considered a material alteration. A material alteration is judged, in our absolute discretion, by reference to the nature and billing of each Event. The Event is judged, in our absolute discretion, by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing, and so cancellation by an artist will not entitle You to a refund, regardless of their position on the bill.

12. Refunds should be obtained from the point of purchase, no later than 3 months after the Event.

13. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to a refund as set out in these terms and conditions. The total refund for a Ticket shall be the face value of the Ticket purchased. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by You are made at Your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in addition to refunding the face value of the Ticket. Where the cancellation takes place part-way through an Event, You may only be entitled to a refund of part of the face price which You paid for the Ticket.

14. No refunds or compensation will be considered for any reason other than as set out in clause 11.

15. It is Your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s website.

16. Tickets are not transferrable and cannot be exchanged.

D. Age Restrictions

a)    All age restrictions set out herein are subject to the terms of the Event licence and therefore are subject to change.

The following ID can be used as proof of age for entering the site:
• Current Passport
• Current UK Driver’s License or Provisional License
• VALIDATE UK
• CitizenCard
• Oyster Photocard
• NUS Card

The Big Cwtch

1. By purchasing a Child (0 – 5 years old), (6 – 12 years old) or Teen (13 – 17 years old) Ticket you are confirming that you are either the parent, legal guardian or nominated guardian for the child or young person for whom you are purchasing.

2. Young People aged 16 years and under must be accompanied by a person aged 18 or over – proof of identity and age must be provided on request at the admission gate to the Venue. A.

3. Children aged 12 years or under are allowed in to the Event with a valid Child’s Ticket – proof of identity and age must be provided on request at the admissions gate to the Venue.  Children aged under 5 years of age are allowed into the event free of charge. All children need to be registered online and have a valid festival Ticket.

4. It is Your responsibility to check the suitability of the Event for any children in Your party regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in Your party. Refunds will not be issued if any aspect of the Event, including the behaviour of other audience members, causes offence to You or any children on whose behalf You have purchased Tickets.

E. The Event

1. The Event is subject to licence.

2. The Promoter reserves the right to refuse You entry to and/or eject You from the Event. In particular but without limitation You may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if You behaved in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Promoter’s security searches; if You breach these Terms; and/or if Your Ticket is void.

3. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact the Promoter or a steward promptly since complaints are very difficult to deal with after the Event.

4. Warning – Prolonged exposure to loud noise may cause damage to Your hearing. Please be aware that strobe lighting may be used during certain Events.

5. The Events operate licensed bars and You need to be over the age of 18 to purchase alcohol at the Events. Please be aware that if we think that You look 25 years or younger You may be asked to provide proof of identification and if You are unable to do so You will not be served alcohol.

6. Valid proof of age:
• Current Passport
• Current UK Driver’s License or Provisional License

7. Plus the following cards (part of the PASS Scheme):
• VALIDATE UK
• CitizenCard

8. By attending the Event, You give Your express consent to Your actual or simulated likeness being included within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world, the copyright to which shall be owned by the Promoter or its contractors without payment or compensation. If You attend an Event with Your child aged under 18 years You give the foregoing Your express consent on their behalf. This includes filming by the police or security staff that may be carried out for the security of customers.

9. Due to legal artist performance rights and royalty obligations, You cannot bring any video or audio recording equipment or any camera which is over 35mm or with a detachable lens onto the Venue site. You will not be allowed to enter the site if You bring equipment that, at the discretion of our security, infringes on these rules.

10. Searching is a condition of entry to The Big Cwtch Summer Party and may be a condition of entry at the discretion of the Promoter. The Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Promoter may cause danger or disruption, be a health and safety risk, not be suitable to be taken into the Event or is one of the items not permitted in the Venue as detailed in these Terms and Conditions.  Anyone found in possession of illegal substances or contraband goods will be refused admission to or ejected from the Venue and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated, regardless of whether or not the item itself is illegal.

11. You shall not bring all or any of the following into the Venue: fireworks, laser pens, laser equipment, animals (except assistance dogs), Your own food and drink (other than for Weekend Camping Ticket Holders where You are permitted to bring a limited quantity of Your own food and/or soft drinks into the Campsite only, as described in paragraph H11 below) (please note that there are a large number of stalls at the Event which sell food and drink), bottles, cans or glass containers, or any item which the Promoter considers could be used as a weapon (including sharp or pointed objects such as knives), items with an open flame (e.g. candles, barbeques gas/paraffin lamps, sky lanterns, camp fires, gas fires etc) for all Events other than certain exceptions (see camping section (H) for further details) and illegal substances.

12. There will be no admission to the Event before the designated opening times on any day of the Event. Opening times and admission times will be provided on The Big Cwtch website.

13. You may only leave and then re-enter the Venue if You have a valid Weekend Camping Ticket

14. You must comply with any and all instructions given to You by the Promoter and/or all Venue stewards and staff at the Event.

15. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke-Free Regulations, the tented arenas and other areas of the Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.

16. You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.

17. The Events are about good music, performance and entertainment and the freedom for all to enjoy it. Anti-social behaviour and illegal activities, including use, supply and possession of illegal substances will not be tolerated and You will be ejected from the Venue without refund.

18. To the extent permitted by law and with Your consent, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the operations of the Event and the Promoter including (but not limited to): providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request or in which the Promoter reasonably believes You may be interested; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Promoter’s professional advisors and such other parties as it considers necessary in the administration of its business. The Promoter will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. If You have any queries about this, please write to The Big Cwtch Limited, Glanrannell Park House, Crugybar, SA19 8SA. You will be given the opportunity to unsubscribe from such marketing communications when You place Your order and You can unsubscribe from any email communications You receive from the Promoter by following the unsubscribe link.

19. Certain advertised activities are not included in the price of your Ticket, and are subject to an additional fee being payable. You are advised to check the Event website to confirm which events are included in the Ticket price, and visit the Event online shop to purchase tickets for any additional activities you may wish to participate in.

F. Specific Requirements for Access

1. The Promoter takes the needs of customers who are disabled or who have other access requirements very seriously and actively encourages people of all abilities to attend the Event.

2. If You have access requirements for an Event please register Your requirements through the forms as set out in our online access guide here or email us directly at access@thebigcwtch.com

3. The Accessibility Policies are incorporated into and form a part of these Terms and Conditions.

4. If You have not notified the Promoter of Your access requirements sufficiently in advance (which must be at least 3 weeks prior to the commencement of the Event) we cannot guarantee that we will be able to cater to Your needs, though we will use all reasonable endeavours to do so.

H. Camping – The Big Cwtch Limited

1. Camping at The Big Cwtch Summer Party is only permitted provided You purchase a Weekend Ticket with Camping. All Weekend Only and single day, evening Ticket holders are forbidden to camp at the Event and anyone found camping without a weekend Ticket will be removed.

2. Weekend Camping Tickets to the festival include two nights camping, although if you would like to bring a Live-In Vehicle you must also purchase a Live-in Vehicle Pass.

3. If you wish to book a Glamping tent you must purchase a Weekend Camping Ticket and then book your Boutique Camping option directly with our glamping provider Fred Yurts book here

4. Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas. The Promoter reserves the right to re-locate your accommodation to another area of the Venue should weather conditions deem it necessary to do so.

5. Gazebos, awnings or trailer tents are not allowed on the campsite.

6. You should bring a tent that is sized for the amount of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.

7. We will not be liable for any failure to provide any advertised facilities within the camping area and we shall not be held liable for matters outside of its control, including those which may result in any loss of amenity, for example, where a third party supplier fails to provide utilities on time, or where natural changes to the landscape or where poor weather conditions are experienced.

8. All items brought to a campsite are brought and left at Your own risk.

9. For safety reasons, we will not permit any gas canisters, nitrous oxide, cylinders or petrol cookers or aerosols over 250ml into the campsites, or anywhere on site.

10. For The Big Cwtch Summer Party, the caravan and campervan Ticket holders in the Live-in Camping field only will be permitted to bring in gas containers up to the limit of 13kg.

11. You are permitted to bring Your own limited supply of food and soft drinks to The Big Cwtch Summer Party for Your own consumption in the campsites only. In addition, You are permitted to bring either 8 x 300ml cans of beer/lager and/or cider per person OR 2 x 1 75cl bottle of wine (which must be decanted into a plastic bottle) per person. Such items may only be brought into the Venue on first entry. GLASS BOTTLES and SPIRITS AND ALCOHOLIC BEVERAGES WITH AN ALCOHOL CONTENT WHICH EXCEEDS 15% ABV ARE STRICTLY PROHIBITED. Searches will be undertaken upon entry and re-admittance to ensure compliance with the provisions of these Terms and Conditions. Any alcohol above the permitted allowance will be confiscated.

Liability

1. You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its servants or agents): (a) in any circumstances unless due to the negligence of the Promoter, its servants or agents; ; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury due to the negligence of the Promoter, its servants or agents); and/or (c) to the extent that any increase in any loss or damage results from the breach by You of any of these Terms and Conditions.

2. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond the Promoter’s control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

3. You agree that the Promoter shall not be liable to You for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations hereunder including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.

4. The Promoter will not have any liability to You whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.

J. General

1. To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

2. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

3. If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.

4. Any person, other than the Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

5. Nothing in these Terms and Conditions and no action taken by You or the Promoter under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Promoter.

6. These Terms and Conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Promoter relating to the subject matter of these Terms and Conditions.

7. Nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.

8. These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.